Account and access
This group is about getting the account open and then keeping hold of it. Sign-up and verification are the first door, the security settings are the long-running one, and the last two cover where you should be doing this at all and whether the documents you handed over can ever be taken back.
These are ordered on purpose. You have to get registered; verification is where people stall at the doorway; once inside, the security settings decide whether losing the account is survivable, and getting locked out decides which recovery route you are on; the choice of surface decides which mistakes are easy to make. The last one is the far end of the story: you no longer want the account, and you want to know what happens to the ID photos.
-
Opening a Binance account
From what the sign-up form asks for to where the referral code goes and which verification step tends to stall.
-
When verification keeps failing
Re-uploading the document is rarely the fix. Work through it in order: environment and device first, paperwork second.
-
Account security: four settings
Two-factor, the anti-phishing code, the withdrawal allow-list, device management — and why the order matters.
-
Locked out: authenticator, phone number or mailbox gone
Four kinds of locked out take four different routes. Work out which one you lost before deciding between a self-service reset, a video, or an account appeal.
-
App versus the web version
The two surfaces are not one product in two shells. Which jobs belong on the phone, which are better on desktop.
-
Getting KYC data deleted
Closing the account does not erase the ID photos or the face video. Which data a request can remove, which the law keeps, and where to send it.